Shipping policy

Order Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

Delivery delays can occasionally occur due to courier issues or weather conditions.

Shipment Confirmation & Tracking

You will receive a shipment confirmation email with a tracking number once your order has been shipped. The tracking number will be active within 24 hours.

International Shipping

We currently ship within [your country name] and selected international locations.
International delivery times may vary depending on destination and customs processes.

Customs, Duties and Taxes

VELOURA is not responsible for any customs fees, import taxes, or duties applied to your order. All charges imposed during or after shipping are the customer’s responsibility.

Damages

VELOURA is not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipping carrier or our support team directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim.